Important Notice
All refund requests are subject to review and approval at the sole discretion of SHIPSCALE SOFTWARE SOLUTIONS PRIVATE LIMITED.
Subscription Cancellation
- You can cancel your subscription at any time through your account dashboard.
- Upon cancellation, you will retain access to the service until the end of your current billing period.
- No partial refunds are provided for unused portions of the subscription period.
- All your data will remain available for export for 30 days after cancellation.
Refund Eligibility
- Refund requests will be considered if submitted within 48 hours of initial subscription purchase.
- For annual subscriptions, refund requests must be made within 14 days of purchase.
- Refunds may be granted if there are persistent technical issues that our team cannot resolve.
- If the service experiences significant downtime (exceeding our SLA), partial refunds may be considered.
- The final decision on any refund request lies with SHIPSCALE SOFTWARE SOLUTIONS PRIVATE LIMITED.
Service Issues
- If you experience any technical issues, please contact our Customer Service team immediately.
- Our support team will work to resolve any service-related problems within our standard response times.
- Documentation of service issues or technical problems should be provided when requesting refunds.
Refund Processing
- Approved refunds will be processed within 16-30 business days.
- Refunds will be issued to the original payment method used for the subscription.
- Any applicable taxes or fees may be deducted from the refund amount as per local regulations.
- The decision to process a refund is at the sole discretion of SHIPSCALE SOFTWARE SOLUTIONS PRIVATE LIMITED.
Need Help?
If you have any questions about our cancellation and refund policy, we're here to help.
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